At blueu, we strive to provide our customers with high-quality sustainable products. We want you to be completely satisfied with your purchase. However, if you are not entirely satisfied with your purchase, we offer a refund policy as follows:

Eligibility for Refund

You may be eligible for a refund if you meet the following criteria:

• You have purchased a product directly from blueu.
• The product is unused, in its original packaging, and in the same condition as when you received it.
• You request a refund within 7 days from the date of purchase.

Refund Process

To request a refund, please contact our customer service team. You will need to provide your order number, the product(s) you wish to return, and the reason for the refund request. Our team will review your request and may ask for additional information, such as photos or proof of purchase, to process your refund.

Refund Options

If your refund request is approved, we offer the following options:

• Refund to original payment method: We will refund the purchase amount to the original payment method used for the purchase. Please allow 10 business days for the refund to be processed.
• Store credit: If you prefer, we can issue a store credit for the refund amount, which you can use towards future purchases on our website. 

Non-Refundable Items

Please note that the following items are not eligible for a refund:

• Gift cards
• Customized or personalized products
• Products that have been used, damaged, or altered
• Products purchased from third-party sellers
  

Return Shipping

1. : If you are returning a product for a refund, you will be responsible for the return shipping costs, unless the product is defective or damaged upon receipt. We recommend using a trackable shipping method to ensure that the returned product reaches us safely.
2. Exchanges: We do not currently offer exchanges. If you wish to exchange a product, you will need to return the original product for a refund and place a new order for the desired product.
3. Cancellations: If you wish to cancel an order before it has been shipped, please contact our customer service team as soon as possible. If the order has already been shipped, you will need to follow our refund policy to request a refund.
4. Changes to Refund Policy: We reserve the right to modify or update our refund policy at any time without prior notice. Any changes to the refund policy will be posted on our website and will be effective immediately upon posting.

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We hope this refund policy provides you with a clear understanding of our practices. If you have any questions or concerns, please contact our customer service team for further assistance. Thank you for supporting blueu and our commitment to sustainability!